APMG Operational Changes During the COVID-19 Crisis

APMG Operations During the Crisis

Home Maintenance During the Crisis
 

Our office has re-opened to the public subject to the social distancing requirements described below. Tenants can again hand-deliver items such as checks, keys and lockboxes to our office. The desk is staffed from 9:00 AM to 7:00 PM Monday through Friday.

Following the recommendations from the Georgia Department of Public Health and the Centers for Disease Control and Prevention our business office located in the Edwin Jarvis co-working facility in Avondale Estates is open to the public subject to the following social distancing requirements:

  • You must wear a mask to enter the facility: No mask, no service (any cloth face covering is ok).
  • Only two customers may be inside at any given time. Wait in your car, not by the door.
  • Knock on the door for access. An Edwin Jarvis employee will open it for you. The business is locked during regular business hours; public access is being strictly monitored and controlled.

APMG staff is working full-time to support our clients, customers, and vendors. Please continue to use your online Tenant Portal to submit maintenance requests, view your ledger, view documents, and pay rent electronically. APMG employees are available by phone and email during regular business hours (Monday - Friday, 9:00 AM – 5:00 PM).

Paper rent payments and other items, such as lockboxes and keys, can be mailed to:

Atlanta Property Management Group, Inc.
88 N Avondale Rd., #346
Avondale Estates, GA 30002

Again, the Edwin Jarvis co-working facility in Avondale Estates is open to the public until further notice subject to the limitations above. There is NOT an after-hours drop box. We apologize for any inconvenience but believe public safety is best served by these temporary changes.

 

Home Maintenance During the Crisis

Our governmental leaders and the Center for Disease Control and Prevention (CDC) have asked all of us to practice social distancing to reduce the impact of the COVID-19 virus.  To safeguard the health of both our tenants and our maintenance staff, our maintenance coordinator will evaluate all repair requests and “triage” or rank them. Non-emergency requests may be deferred until the public health situation becomes more clear.

For non-emergency repairs, our staff members will need to reschedule if anyone in the house is sick with COVID-19 virus-type symptoms.

Atlanta Property Management Group will continue our operations without interruption during the coronavirus emergency.  During this period we will monitor the instructions given by the CDC and other government agencies in order to safeguard the health of our staff, our tenants and our vendors. 

Here are some of the changes we have implemented to our procedures: 

  • Our technicians have been through additional safety training to ensure they understand how the virus is spread and how to prevent it based on CDC Guidelines. These include frequent hand washing, the use of hand sanitizers and avoiding close contact with anyone who has a fever, a cough, or tightness in the chest.  
  • Technicians have been issued disposable nitrile gloves to wear on each job to avoid contact with people and surfaces that could be contaminated and been trained on proper donning and doffing techniques.  These gloves will be properly removed and discarded after each job. 
  • We have asked technicians to maintain a distance of 10’ between them and tenants and avoid personal interactions such as handshakes. We have asked technicians NOT to enter any home if they do not feel well or if they are demonstrating any symptoms of illness

Our technicians are being instructed to stay home if they feel even the slightest hint of COVID-19 virus-type symptoms.  Similarly, if a technician observes a tenant displaying symptoms, they are instructed to leave the property immediately.

As we continue to monitor this situation we will update our policies as necessary. Our mission is to keep our customers, employees, and communities safe. We will continue to serve you and do our part in that mission.

We want you to rest easy knowing that Atlanta Property Management Group is taking all necessary precautions to be able to continue to serve you well.  Thank you for continuing to put your trust in us to help protect homes and families.