Resident FAQs

Frequently Asked Questions

Whether you’ve found the perfect place to live, or ready to sign a lease, you may have a few questions. We’ve compiled a list of all our most common questions below. Don’t see your question? Please contact us with your inquiry.

Contact Us

• I want to move out, but my roommate wants to stay. What do I do?

  It really depends on the situation. You can move out, but you will remain on the lease and still be liable for the rent unless your roommate either finds another qualified person to take your place or they qualify for the house on their own. In either case, we would need to sign a new lease agreement.

• Who is responsible for paying for repairs and maintenance requests?

  Owners are responsible for all usual maintenance such as roof, plumbing, electrical, and any structural work that needs repair as long as it was not the result of tenant misuse. Tenants will be responsible for work that was caused by misuse, such as holes put in sheetrock, toilets clogged by toys, feminine products, etc.

• I want to get a pet. What do I do?

  Visit one of our offices to discuss this with our Operations Coordinator. The main consideration will be whether the owner of the house will allow a pet and/or is an acceptable pet breed per your lease. There is also a $300 non-refundable pet fee per pet living in the home.

• Is the deposit refundable?

  Yes, the security deposit will be refunded after a tenant moves out and the house is inspected for any tenant related damage. If there has been damage to the home that is not normal wear and tear, the repair amount will be deducted from the initial security deposit paid. We follow the Landlord Tenant Law for each state in regards to the time it takes to refund any security deposit.

• Do I pay first month’s rent and last month’s rent with my security deposit?

  Before you can move into the property you will need to pay the security deposit; first month’s rent and a one-time *$100 administrative fee. (This fee amount may vary by market)

• How do I pay rent?

  You can pay rent online (debit card, credit card or bank account), mail/drop off a certified fund check (money order, cashiers check), or pay with a Pay Near Me Slip (request from your Tenant Communications Specialist).

• Who needs a cosigner?

  We allow a co-signer for applicants who meet or exceed all qualifications besides income. In that case, you may have a cosigner as long as they meet the following criteria.

• How old do you have to be to apply?

  You must be at least 18 years old to apply to rent an Evernest home. In addition, anyone planning to live in the home age 18 or over is required to submit an application.

• Can you hold a place before I apply?

  We cannot hold a house before an application has been submitted, approved and a security deposit has been paid. We encourage everyone to fill out an application while you’re looking for that perfect house. Then, once you find the house you want, you can come in and reserve it with your security deposit and a signed lease.

• You have a property I want to rent. How do I apply?

  Fill out this online application page, or come into our office and fill out the application. There is a $50 non-refundable application fee due at the time the application is submitted.